fenci win Privacy Policy

1. Information We Collect

fenci win collects personal data through several channels during the course of your relationship with us. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a fenci win account, we collect the following information you provide directly:

• Full legal name as it appears on your government-issued identity document.
• Date of birth — used to verify that you meet the 18+ age requirement.
• Residential address, including district, city, and postcode.
• Email address — used for account communications, transaction confirmations, and support correspondence.
• Mobile phone number — used for account verification, two-factor authentication, and payment processing via bKash, Nagad, or Rocket.
• Username and hashed password — stored securely; the plain-text password is never retained.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of the following documents when you request a withdrawal or when our compliance team deems verification necessary:

• National Identity Card (NID) or valid passport — front and back where applicable.
• Proof of address document — utility bill, bank statement, or official correspondence dated within the last three months.
• Proof of payment method — screenshot or photograph of the mobile financial service account (bKash, Nagad, Rocket, Upay) used for deposits, showing the registered mobile number or account holder name.
• In some cases, a selfie photograph holding the submitted identity document may be requested to prevent identity fraud.

1.3 Transactional Data

We record all financial transactions associated with your account, including deposit amounts and timestamps, withdrawal requests and processing outcomes, bonus credits and wagering progress, and game round results. This data forms part of your account history and is required for dispute resolution, fraud detection, and regulatory compliance.

1.4 Technical and Usage Data

When you access fenci win, our servers and analytics systems automatically collect certain technical data, including:

• IP address and approximate geolocation derived from the IP address.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths through the site.
• Referring URL — the page or source that directed you to fenci win.
• Session duration and frequency of visits.

This technical data is used to ensure platform stability, detect suspicious access patterns, and improve the user experience for players accessing fenci win from Dhaka, Chittagong, Sylhet, Khulna, and other locations across Bangladesh.

1.5 Customer Support Data

When you contact the fenci win support team — via email at [email protected] or through the live chat feature in your account dashboard — we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. These records help us track recurring issues and improve the quality of our support service.

2. How We Use Your Data

fenci win uses the personal data we collect for the following purposes:

Purpose	Data Categories Used
Account creation and authentication	Registration data, device/IP data
Age and identity verification (KYC)	Registration data, KYC documents
Processing deposits and withdrawals	Registration data, transactional data, KYC documents
Fraud prevention and security monitoring	Technical data, transactional data, KYC documents
Providing customer support	Registration data, support communications
Sending account and transaction notifications	Email address, mobile number
Delivering personalised promotions (where consent given)	Registration data, gameplay history
Platform analytics and performance improvement	Technical and usage data (anonymised where possible)
Compliance with legal and regulatory obligations	All categories as required by applicable law

fenci win does not use personal data to make fully automated decisions that produce significant legal or similarly impactful effects on individual players without human oversight. Where automated risk scoring is used for fraud detection, flagged cases are reviewed by a member of our compliance team before any account action is taken.

3. Legal Basis for Processing

fenci win processes your personal data on the following legal bases:

• Performance of a contract: The majority of our data processing is necessary to deliver the services you signed up for — operating your account, processing payments, verifying your identity, and providing customer support.
• Compliance with a legal obligation: We are required to collect and retain certain data to comply with anti-money laundering (AML) obligations, age verification requirements, and other applicable laws.
• Legitimate interests: We process certain technical and usage data on the basis of our legitimate interest in maintaining platform security, preventing fraud, and improving the player experience, provided those interests are not overridden by your privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time by contacting us at [email protected] or by adjusting your browser cookie settings.

4. Data Sharing & Third Parties

fenci win does not sell, rent, or trade your personal data. We share data only with carefully selected third parties where necessary for the operation of the platform, and only to the extent required for each specific purpose:

4.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary data with your chosen payment provider — which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, or card processors such as Visa and Mastercard. Each of these providers operates under its own privacy and security framework and is contractually obligated to handle your data in accordance with applicable data protection standards.

4.2 Game Software Providers

Games on the fenci win platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session tokens or anonymised player identifiers necessary to serve game content, track game round outcomes, and ensure return-to-player (RTP) integrity. They do not receive your full personal profile or payment details.

4.3 Identity Verification Services

fenci win may use third-party identity verification services to assist with the KYC process. These services process the identity documents you submit solely for the purpose of verifying your identity and are contractually restricted from using your data for any other purpose.

4.4 Analytics Providers

We use analytics tools to understand how players navigate and use the fenci win platform. Where possible, data shared with analytics providers is anonymised or pseudonymised so that individual players cannot be re-identified from the data sets provided.

4.5 Legal and Regulatory Authorities

fenci win will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities when required to do so by a valid legal order, court direction, or where we have a good-faith belief that disclosure is necessary to prevent imminent harm, investigate suspected fraud, or comply with anti-money laundering obligations.

5. Cookies & Tracking Technologies

fenci win uses cookies and similar technologies — including local storage and session tokens — to operate and improve the platform. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use the fenci win website — which pages are most visited, how long sessions last, and what errors occur. This data helps us identify and fix performance bottlenecks.
• Functional cookies: These remember your preferences such as display settings and notification preferences so that you do not need to re-enter them on every visit.
• Marketing and targeting cookies: Where you have given consent, we may use cookies to deliver relevant promotional content and track the effectiveness of marketing campaigns. You may withdraw this consent at any time via your browser settings.

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the fenci win platform. Disabling performance or marketing cookies will not affect your core gaming experience.

6. Data Retention & Deletion

fenci win retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Account data: Retained for the lifetime of your active account and for a minimum of five years after account closure, to comply with anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transactional records: Retained for a minimum of five years to satisfy financial record-keeping requirements.
• Customer support communications: Retained for three years from the date of the last interaction, after which they are securely deleted unless subject to an ongoing dispute or legal hold.
• Technical and usage data: Retained in anonymised or aggregated form indefinitely for analytical purposes; identifiable technical data is deleted or anonymised after 24 months.
• Marketing consent records: Retained for the duration of your consent and for one year after withdrawal of consent, to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Deletion requests submitted by players are processed subject to our legal retention obligations — data that must be retained by law cannot be deleted before the mandatory retention period expires, but it will be restricted from further processing beyond what is legally required.

7. Your Privacy Rights

As a fenci win player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details, you can update information directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the legal basis), or where you object to processing on the basis of legitimate interests and your interests override ours. Note that this right is subject to our legal retention obligations described in Section 6.
• Right to restrict processing: In certain circumstances, you may request that we pause the processing of your personal data — for example, while the accuracy of data is being contested.
• Right to object: You have the right to object to the processing of your data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Data Security Measures

fenci win implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Transport Layer Security (TLS): All communications between your browser and fenci win servers are encrypted using TLS 1.2 or higher.
• Data encryption at rest: Sensitive data fields — including identity document scans and financial data — are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within the fenci win organisation is restricted on a strict need-to-know basis. Staff access is logged and audited regularly.
• Password hashing: Player passwords are never stored in plain text. We use industry-standard hashing algorithms with salting to protect stored credentials.
• Intrusion detection and monitoring: Our infrastructure is monitored continuously for unusual access patterns, attempted breaches, and anomalous behaviour.
• Regular security assessments: fenci win conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in the platform.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected players, fenci win will notify affected individuals without undue delay and will take all reasonable steps to mitigate the impact of the breach.